Hi Marco,
I apologize for my slow reply as I was instructing in NY this week and am just back today.
I forwarded your info directly over to Robin Thwaites in the UK.
Are you looking for service? Parts? To purchase a rig? I can get you to the right person/division quickly.
Email me at rreyes@tiffen.com.
In the future, you can call the UK office at 011448701001220, the NY office at 631-273-2500, or the Burbank location at 818-567-7910. Those are the phone lines direct to customer service where a human will answer and route your call. They can also get in touch with me directly if there is an emergency on set.
If you need parts or service directly from the Steadicam factory, call Joe Wilbur at 818-567-7901 or Elizabeth Prats at 818-567-7918.
My office line is 818-567-7979, but I travel frequently so email is the best option to get me quickly.
Best,
RR