thank you Jens,
the link you give is the same one as i have already contact them. but they are not response.
i haven't call because i base in bangkok thailand. over sea call will cost me a lot money.
i even left the message on their Facebook page they also not response.
about my real name. chantra is my real name but the 1st i register i hadn't put my last name on. later i back and try to edit to put last name on but it no name change in edit page.