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Suzanne Mills

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Everything posted by Suzanne Mills

  1. Hi Aaron, I'm from Symbiosis, the master distributor for Decimator Design. I just came across your post - has your issue been resolved? If not, please open a support case here and we'll sort it out for you: http://www.symbiosis.com/distribution/support
  2. Hi Janice, Excuse my phrasing - although the Decimator 2 wasn't originally designed with Steadicam use in mind, that absolutely doesn't mean we don't welcome the application. It's simply the reason why the hardware was designed for 24v. It's great that so many Steadicam users have found the Decimator 2 so useful! All your comments are read and taken into consideration.
  3. Hi Janice, At the start of the year, Decimator Design started using a completely new manufacturing facility with some of the most advanced manufacturing equipment available. This has vastly improved the manufacturing quality of the products and could potentially solve the issues you’re having with your older units. If you open a support case using the link in my previous post, we can have them back, test for issues and sort it out for you. With regards to the power, the power protection was improved around 2 years ago, so it depends when you bought your unit. Although the Decimator 2 is a great application for the Steadicam, it wasn’t originally designed for that particular use, so it was designed for max 24V DC power. The new Decimator products (MD-HX, MD-CROSS) all have a max tolerance of 32V DC. Any new products going forward will have the same power tolerance.
  4. Hi Janice, Nothing has changed - the Decimator 2 adds HDMI out. One thing to consider is the power. When you plug a Decimator into a Steadicam you need to be careful of the power output from the batteries. When they swap between battery 1 and 2 there's a power spike which exceeds the tolerance of the Decimator. Take the Decimator out before the batteries switch, and when the power output is steady plug it back in. All Decimators ship with a power supply which is the recommended way of powering the Decimator 2. Whenever you use an external power source the voltage output should always be checked. Most of the repairs we have of Decimator 2s being used with Steadicams have been blown due to the battery power spike when switching between batteries. If you've got issues with your units, please open a support case with us and our tech support team will investigate the problem and potentially bring them in for repair (should take 1 week door to door). Weblink for support is http://www.symbiosis.com/distribution/support
  5. I’m from Symbiosis, the master distributor for Decimator Design. The RMA process for Decimator Design converters has dramatically changed in the last 6 months since the Decimators mentioned above were sent for repair. Units are no longer sent to Australia for repair, and are turned around in the UK within a couple days and returned to the customer on Fedex International Priority at our cost. We sell through resellers all over the US who hold stock - when you buy a Decimator it’s not coming from the UK.
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