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Zachary Shannon

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Everything posted by Zachary Shannon

  1. Aaron, Thanks for contacting our service department. You are in good hands. Once we have an update on your batteries, we will be back in touch. Thank you,
  2. Hi Jonny, This is still in development. i hope to have an update for everyone soon. We'll keep you posted. Thanks! Zack
  3. Hi James, All IDX batteries have passed the “UN Manual of Test and Criteria” and are flight safe; however, li-ion batteries over 100Wh (CUE-D150 & DUO-150) are limited to 3 per person (one on the camera/device and two spares). An unlimited number of batteries can be carried on if they are under 100Wh (E-HL9, E-HL9S, E-HL10DS, ELITE (with cartridges removed), DUO-95, CUE-D95, CUE-D75). If you are ok with the quantity limitations on the +100Wh batteries, I recommend the CUE-D150 or DUO-150. If quantity limitations are an issue, I recommend the E-HL9 or E-HL10DS. All the above recommended batteries are high-draw capable (10A/120W constant) and are powerful enough to power your sled and virtually all 12V cameras. Here is a link to an illustration that explains the limitations of air travel with li-ion batteries. http://idxtek.com/passenger-aircraft-check-in-carry-on-baggage/ Feel free to contact me if you have questions. Thanks! Zack Shannon 310-328-2850 Zachary@idx.tv
  4. Hi Jens, Yes! However, the CW-7 will need to be sent in. If you'd like to send it in, please email me. thanks! Zack
  5. Hi William, We have a new firmware that reduces the link time. Please send me an email at zachary@idx.tv and i'll send you the instructions. thanks! Zack
  6. The cells inside the E-HL10DS are designed for high loads(10A/120W loads). As Tom Willis mentioned some batteries can and cannot handle high loads because of the battery cell chemistry ratios. For example, the IDX CUE-D95(www.idxtek.com/products/cue-d95) has a 91Wh capacity, but can only handle up to a 6.3A/76W load. This is because the cells used in this battery are not designed for high loads.
  7. Hi Sanjay, Please see contact info. below: Visual Technologies India PVT Ltd 370 371/2 Hospital Road, Jangpura New Delhi, 110014 India Tel: +91 11 2431 9961 Fax: +91 11 2432 9961 Email: nidhi@vtipl.com Website: www.vtipl.com
  8. Hi Christopher, For high load camera setups in which weight will be a priority, we would recommend using either the E-HL9 (www.idxtek.com/products/E-HL9) or E-HL9S (www.idxtek.com/products/E-HL9S) batteries. The E-HL9 & E-HL9S batteries are both 87wh batteries which will be able to handle 10A/120W loads while weighing in at only ~1.6lbs(each). These models are available and shipping now. Another option we would recommend is using our upcoming E-HL10DS(www.idxtek.com/products/e-hl10ds) battery. The E-HL10DS will be an economical 95Wh high load battery with an onboard 50W D-tap(to power accessories) & will weigh approx. 1.76lbs(a little larger than the E-HL9/E-HL9S). The E-HL10DS will be available/ready for shipping by next month. Please also note that the E-7S battery can only handle up to a 4.6A/50W without experiencing cell damage. Therefore, to prolong the life of the E-7S battery, we would not recommend using it battery to power high load cameras like the Alexa if possible. Please let me know if you have any other questions or concerns. - George
  9. Hey Dan, here is IDX's dealer locator: http://idxtek.com/dealer-locator type in your zip code and a list of dealers will populate. Not all dealers stock but it's worth giving them a call and finding out. What battery are you looking for? -Zack
  10. I appreciate everyone's feedback. I'll keep you posted on updates. Thanks, Zack
  11. Hi Thomas, no multi-cast at the moment. our CW-7 system does multi-cast and supports PsF. Would you like to see these features on CW-3? We are using Amimon chipsets but I cant expose the exact models ;). Thanks, Zack
  12. Hi Afton, The signal is uncompressed; this gives us a zero frame delay (less than 1ms). -Zack
  13. Hello Everyone! At NAB 2014 IDX introduced the CW-3, the world'd lightest 3G-SDI transmission system priced under $2,000. If you missed us, check out what we showcased HERE. The CW-3 is now available through any authroized IDX Dealer. Thanks! Zack
  14. Hello Everyone! IDX introduced 4 new V-Mount batteries at NAB. If you missed us, check out what we showcased HERE. More info will be available soon. Thanks! Zack
  15. Hi Korey, If you have an IDX battery we can help you out. Please give me a call at 310-892-7749. Thanks, Zack
  16. As a special thank you to all of the CW-5HD users throughout the years, IDX is pleased to announce a special rebate program to help you upgrade to the CW-7! No trade-in of your CW-5HD system is required! Please take a look at the attached file for more info!!
  17. let me know if you want us to evaluate your batteries. thanks, Zack
  18. Hi Elie, I am sorry to hear that you are having issues with your transmitter. I'd like to help identify the cause of the problem but i will need more details from you. Please message me your contact info and I'll be in touch to get more details. Thank you, -Zack
  19. Hi Lars, Thank you for using IDX batteries and considering the DUO-150. The DUO-150 is a great battery for your rig and the cameras you fly. The DUO-150 can handle 10A/120W draws just like your PowerCube batteries. The main differences you will notice between IDX batteries and cheap copy batteries are quality and performance. IDX battery cells are balanced and come from the same production lot; this results in superior performance and longevity. Many cheaply made batteries contain cells from multiple production lots and are not balanced. This can create excessive heat, especially in high draw applications, which can lead to damaged battery contacts and damaged equipment. Here is a link to a bulletin we issued regarding IDX batteries vs. cheap copy batteries: http://idxtek.com/sites/default/files/pdf/ProdGuides/ProdGuid%20BattManuf.pdf On the bulletin you will see major differences in the manufacturing quality. Let me know if you have any questions; I am here to help. Thanks!
  20. Hi Philip, If you are looking for an alternative charger for the Sony-F750 battery, I would recommend taking a look at the IDX LC-2S. The LC-2S is a 7.4V 2-Channel Simultaneous battery charger that is going to come standard with IDX's 2-year warranty. You can find more information regarding the charger at the links below. (http://www.idxtek.com/products/lc-2s) (http://www.idxtek.com/sites/default/files/product/datasheet/lc-2s_datasheet.pdf) Please feel free to contact me if you have any questions. (george@idx.tv) Best Regards, - George Kusaba Customer Service at IDX (on behalf of Zack Shannon)
  21. Adam brought up a good point. Protecting the battery terminals is always recommended and is technically required (not always enforced). Gaffers tape works great but anything to cover the terminals will work.
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