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Real face of MK-V Customer support


Tomas Riuka

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After quite sometime, very good news fellas!

 

Howard sent me a new set of electronics, prototype version of a V4 which has dual HD-SDI. I had a chance to test out in the field and i have to say, that it works perfectly well , no issues whatsoever! so now i can tell i'm happy! :)

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Hi T,

 

I've been stuck on set for a week doing very little and so researching rigs and bits and pieces, as at some time in the near future I'll buy a rig £££

 

I've read your thread with interest, lots of views and advice in the plenty and some seriously kind offers which is totally amazing.... you know who you are!

 

Its always a worry when any kit doesn't work out of the box, whatever it is and hopefully it ends up just being 'finger trouble' maybe a red face and getting away with it, but when its not it can be very difficult to work around especially with steadicam related gear, because its not so easy to have spares of everything because of cost and phoning for replacement while on set or in the studio could take hours to get the problem rectified.

 

I'm glad the problem for you has been sorted eventually.

 

I dealt with MK-V many years ago and it was a pain free experience and Howard show me all the new developments and was very helpful, and I wasn't spending a lot of money and he knew that I couldn't buy a rig back then.

 

Someone suggested that Howard make some 'Post' here, but i think that fairly unlikely as its been fairly one sided debate so far and I can understand why he wouldn't.

 

I'm glad that there is a place where ops and hopefully suppliers can discuss problems, get advice or recommendations. It just takes one phone call or email to set minds at rest or to reassure that support is there. I know owner operators with MK-V rigs and not all happy. I have a friend with an 'HD' ready rig (not an MK-V) that was running a cable direct from the camera to the monitor externally because the internal cable wasn't suitable when it stated it was and that company took several years to admit the fault..... We all want a rig that does what we want it to do and that can be a different thing every job, hence why we buy all manner of accessories and 'toys!'

 

I've been working in broadcasting for over ten years but very early on decided to focus on chasing steadicam as my main goal and career path. I've had great training lots of experience and now in a place to create opportunities. I love the job and not just steadicam.

 

Good luck, hope the new replacement gear works well and that the support from our suppliers and peers continues to improve and grow.

 

 

MCi

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Glad you're up and running!

 

Too bad it took over FOUR MONTHS of BS to get it working as it should have out of the box!

 

Would you even buy another rig from this company or recommend them after all this?

 

Robert

 

After quite sometime, very good news fellas!

 

Howard sent me a new set of electronics, prototype version of a V4 which has dual HD-SDI. I had a chance to test out in the field and i have to say, that it works perfectly well , no issues whatsoever! so now i can tell i'm happy! :)

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I do not want much on this anymore, as i think everything has been already said a number of times, but decision to buy MK-V rig was based on a few factors:

1. Technical design (hardware stuff, electronics aside, as naturally, you can't get inside) which i like

2. Price

 

Due to a few reasons i just couldn't come to US buy the rig and bring it to Europe avoiding taxation, so buying from a UK based company was a huge plus for me and in the end it cost me way less than it would have cost buying another brand, like PRO, XCS etc.

 

In the end, as Job Scholtze, i love my rig now. The way Howard communicates - changed, and I have no complaints now. We do have some exemplary companies with amazing customer support which makes us want it to be the same way in all companies, that is natural, though I am happy that things changed for the better at MKV.

 

Would I recommend or buy another rig from MK-V? Yes, because i like the rig very much.

 

The 'problem' with XCS and PRO is that it is sooo hard to find one to see it in real life in Europe and then importing it to europe officially, raises the price around 30% from the list price...

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importing it to europe officially, raises the price around 30% from the list price...

 

Just wondering how you get to this amount? When importing steadicam gear to EU there is a 3,7% duty and our VAT in Sweden is 25%, but the VAT is refundable for a company.

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Not sure how you pay such small duty... When i had small accessories shipped from us, i had to lay 14% duty plus 21% vat.

 

Indeed, VAT comes back, but you have to pay it once things arrive. I couldn't afford paying extra 12-13k $ Vat, cause i simply didn't have it in my pocket. And i still do miss some things which i need, so it's always tough in this sense, especially when you live in lithuania :)

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After quite sometime, very good news fellas!

 

Howard sent me a new set of electronics, prototype version of a V4 which has dual HD-SDI. I had a chance to test out in the field and i have to say, that it works perfectly well , no issues whatsoever! so now i can tell i'm happy! :)

Good to Hear Thomas

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