Premium Members Claus Stuhlweissenburg Posted January 19, 2006 Premium Members Report Share Posted January 19, 2006 The one question that everyone seems to be avoiding is what happens if you have a problem with your new G50 or G70. Anyone who has any experience with the Master or 3A arm knows that if you want to get it fixed you send it to Rob Luna. You don't send it to Tiffen unless you don't neeed your arm for a few weeks. I'm not bashing the new arms from Tiffen. I'm sure that Jerry and Garret have come up with something that's truly amazing. But customer service is key and aside from Frank Rush being as attentive as always the guys from Tiffen couldn't find their ass if it had a bell on it. Unfortunatley I speak from experience. Nothing has changed since Cinema Products was bought byTiffen. What's to say that the future is going to be any different. CP/Tiffen should have cornered the steadicam makrket a long time ago. It's their customer service, or lack there of, that's kept them from doing that. Quote Link to comment Share on other sites More sharing options...
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