Kevin Gallagher Posted November 8, 2017 Report Share Posted November 8, 2017 I have a Heden Carat FF unit that needs servicing. It appears from the Heden website that I can only get that done in Sweden. Is that right?!! Is there anyone in the US that services these devices? thanks Kevin Quote Link to comment Share on other sites More sharing options...
Kevin Gallagher Posted November 13, 2017 Author Report Share Posted November 13, 2017 If anyone cares here's what I got back from Heden. At the moment there is only our workshop in Sweden, but we are looking into licensing service stations in the US in the coming year. Quote Link to comment Share on other sites More sharing options...
Jonas Andersson Posted November 15, 2017 Report Share Posted November 15, 2017 Hello Kevin, You are right, you would need to send the Carat to Sweden for service. We know there is need for service in the US so we are working on having service stations in US next year. Quote Link to comment Share on other sites More sharing options...
Jonas Andersson Posted December 13, 2017 Report Share Posted December 13, 2017 Since the new team at Hedén took over about a year ago we have dramatically reduced the lead times for service and improved the service quality. For service, see our new website: http://www.heden.se/support/service/ Quote Link to comment Share on other sites More sharing options...
Premium Members JimBartell Posted December 14, 2017 Premium Members Report Share Posted December 14, 2017 Since the new team at Hedén took over about a year ago we have dramatically reduced the lead times for service and improved the service quality. For service, see our new website: http://www.heden.se/support/service/ There's a new team at Heden? Are any of the old team left? Jim Bartell Quote Link to comment Share on other sites More sharing options...
Premium Members James Puli Posted December 15, 2017 Premium Members Report Share Posted December 15, 2017 Met them at Cinegear for the first time.... no more Magnus! Quote Link to comment Share on other sites More sharing options...
Premium Members JimBartell Posted December 16, 2017 Premium Members Report Share Posted December 16, 2017 Met them at Cinegear for the first time.... no more Magnus! Too bad. I liked Magnus. It's a pity the M28VP and the early HLC units are no longer supported. Do they service the M26P? It isn't mentioned on the web page. Jim Bartell Quote Link to comment Share on other sites More sharing options...
Jonas Andersson Posted December 28, 2017 Report Share Posted December 28, 2017 Hello Jim, We currently have a full service program for the following products: M26-T M21VE (Short version) – Internal motor replacements are only possible with 256 encoders and 128 c-motion encoders M21VE-L M26VE CARAT We do not fully service the M26P as it has been end of life since some time, we still have some parts so it might be possible to service it. If you have a unit that needs service, please contact techsupport@heden.se to have a discussion about service options. Quote Link to comment Share on other sites More sharing options...
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