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Heden Carat Service in US?


Kevin Gallagher

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  • 4 weeks later...
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Since the new team at Hedén took over about a year ago we have dramatically reduced the lead times for service and improved the service quality.

For service, see our new website:

http://www.heden.se/support/service/

 

There's a new team at Heden? Are any of the old team left?

 

Jim Bartell

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Met them at Cinegear for the first time.... no more Magnus!

 

Too bad. I liked Magnus. It's a pity the M28VP and the early HLC units are no longer supported. Do they service the M26P? It isn't mentioned on the web page.

 

Jim Bartell

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  • 2 weeks later...

Hello Jim,

We currently have a full service program for the following products:
M26-T
M21VE (Short version) – Internal motor replacements are only possible with 256 encoders and 128 c-motion encoders
M21VE-L
M26VE
CARAT
We do not fully service the M26P as it has been end of life since some time, we still have some parts so it might be possible to service it.
If you have a unit that needs service, please contact techsupport@heden.se to have a discussion about service options.
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