Premium Members Marty Smith Posted December 19, 2017 Premium Members Report Share Posted December 19, 2017 I appreciate this might be a little "off-topic", but felt it was worth acknowledging within the community. I started a TV drama about three weeks ago, and during pre-production had an issue with the locking mechanism on my Betz Top-Stage. I was hopeful that a couple of spare parts might solve my issue. The Betz top stage came with my rig when I purchased it, and to this point I have had no need to contact Christian or the guys in Germany at all. Within a day, parts were sent to Australia from Germany and I received them within a couple of days of starting production. Whilst the issue didn't stop me using the rig, the parts I purchased just weren't going to do the job. Fortunately once again, Isabell and Christian came to the rescue - we're underway with a repair on my top-stage, and they have sent me a replacement to use in the meantime. Too often we use forums such as this to call out poor customer service, or our frustrations. On this occasion I would just like to acknowledge just how wonderful the support from Betz has been - and how much confidence I have as an operator knowing that businesses such as Christian's understand our industry and the demands. A massive thank you!!! Marty 7 Quote Link to comment Share on other sites More sharing options...
Site Sponsor Christian Betz Posted January 22, 2018 Site Sponsor Report Share Posted January 22, 2018 Dear Marty, thank you so much I'am happy when our customers are lucky! Christian Quote Link to comment Share on other sites More sharing options...
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