Randy Gomez Posted February 10, 2020 Report Share Posted February 10, 2020 Has anyone here had good luck with Transvideo? So far for me it’s been terrible. I purchased my M1 from Tiffen in May 2019 and it came with a new Stargate monitor. The monitor stopped functioning properly in September 2019. The top portion of the screen went dim so I dropped it off the first week of October. Well it’s still there, sitting on a shelf. I’ve called and Maryanne says they’re waiting on a part from France. I’ve been patient and Tiffen has been fantastic in giving me a loaner since it’s still under warranty but 4 months seems a little long. I called Paris and talked to them directly and all they can do is communicate with Maryanne here in LA. I’ve called Transvideo everyday this week and they’re not even picking up. Thoughts? I love their monitors but cross your fingers nothing happens because this seems ridiculous to me. Oh and you still have to pay for labor even if it’s under warranty. Quote Link to comment Share on other sites More sharing options...
Randy Gomez Posted June 2, 2020 Author Report Share Posted June 2, 2020 Update: It’s been 8 months since I dropped off my 7” Stargate monitor for repair at Transvideo International in Burbank. There has been no communication from them on status. I tried calling yesterday and no one is picking up. I emailed Transvideo in Paris and Jacque got back to me immediately. Transvideo Int. is not affiliated with them whatsoever so if you have an issue with your monitor you need to send it to them directly in Paris. Now hopefully I can actually get it back. 2 Quote Link to comment Share on other sites More sharing options...
George Grammatikos Posted June 26, 2020 Report Share Posted June 26, 2020 Something change on Transvideo !Transvideo is not anymore the company we used to love !!! Previous weeks my rainbow just stop working (totally dead ) I have read a week before an operator complain about rainbow (remember that I read Transvideo don’t have the parts of it anymore) .So I called my local dealer of Transvideo and I clarified him to ask Transvideo if they repair rainbow had anymore .... after mails they clarify to me that they always repair their products and my monitor as they always do ,so the monitor gone to France and after some days they respond me via my dealer that it must replace main board circuit and the display also .;;;;;(have in your mind that iam the only user ,4 years monitor and not hard use ....) It will cost around 1000€ BUT They DO NOT have spare parts so they CAN NOT repair it !!!!!and they offer me the stargate for 1975€ ...bla ...bla...bla ..... so I Have 2 questions 1) why they said that always repair their products if they don’t have spare parts ?????(after all I mean why I must pay shipping to France and back with no reason?????) 2)Why I must buy a new Transvideo if I know that if I need service , probably Transvideo don’t have parts??? Quote Link to comment Share on other sites More sharing options...
Jacques Louis Delacoux Posted October 20, 2020 Report Share Posted October 20, 2020 Hi Randy, For Service or technical question we recommend you to contact our excellent team at support@transvideo.eu. In LA you can also work with Andree Martin and Mike Condon (both ex Clairmont top guys) AM Cameras 24932 Ave Kearny suite 8, 2nd floor Valencia, CA. 91355, USA Office Hours : Monday to Friday 8:30 am to 5pm Andree Martin (661) 433-7667 andree@amcamera.com Mike Condon (818) 515-5906 mike@amcamera.com All best, Transvideo. 1 Quote Link to comment Share on other sites More sharing options...
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