Hi All
Disclaimer : Our company is the exclusive Decimator Design distributor for the Americas as well as Europe, Middle East, and Africa (we took over the Americas distribution from April 2013). I appreciate there is always a choice in the marketplace, but I feel there are two things I would like to add here in defence of Decimator Design.
1. There are many happy customers using the Decimator 2 with their Steadicam rig.
2. I know for a fact that Decimator Design has never charged for a warranty repair. Although the process can sometimes take time (in some cases involving shipping goods back to Australia) they have always repaired or repaired units that are in warranty without charge. Indeed, they have on many occasions repaired or replaced units that have had their warranty invalidated by the customer free of charge.
Tommy - please can you email me - anthony@symbiosis.eu with a telephone number so I can call you to discuss and resolve the issue you had with your Decimator 2?
Many thanks,
Anthony Pidgeon
MD, Symbiosis
www.symbiosis.eu
