Milan Holec

This is the letter to Denmark consumer office about PROGEAR SPRINT COMPONENTS Everything I write is true and I can pruve This is long story in short version and if anybody thinking buy some stuff from MR. JAN SCHMIDT - from Progear company in Denmark, be prepare that after you paid your money for you new rig you can maybe find your self in same situation as me (or lot of another buyers before you THING WELL BEFORE YOU BUY THIS IS MY ADVAICE TO ALL FUTURE BUYERS (I TALKINF FROM OWN EXPERIENCE AND I CAN PRUVE ALL) THANK YOU AND BEST TO ALL FROM ME LONG STORY IN SHORT VERSION :"My name is Milan Holec and I live in Brisbane in Australia. I am writing to you because I have a problem with a company in Copenhagen. The company's name is Pro GEAR and I don't now how can I get from them the rest of an order for goods that I have already paid for. They are not responding to my email or phone messages. Here is the history of my dealings with ProGEAR: 30/08/2005 I paid ProGEAR 5047 EURO for a Steadicam rig (a piece of film camera support equipment). There were several different pieces of equipment in my order. This amount included postage. On 27/09/2005 I paid another 350 EURO for some extras. During this entire process, I have been dealing with Mr. Jan Schmidt at ProGEAR. At that time he told me it would take a couple of months to build the rig for me because he had to order all the parts and it would take time to make them. I understood this but did not receive my first shipment of goods from him until 2/2006. This is more than a couple of months and during this period it was very hard to contact him. From the time when I received the first package in February 2006, it has been impossible to make any contact with him. After about 5-6 weeks I asked someone in Copenhagen who deals with him regularly to help me. My friend contacted Mr. Jan Schmidt and was told that there had been a mistake in the shipping charges. Rather than being charged to me, they had been mistakenly charged to ProGEAR. According to my friend, Mr. Jan Schmidt of ProGEAR said he would not ship me any more goods because of the problem. HOWEVER, Mr. Jan Schmidt at ProGEAR NEVER contacted me to inform me of this problem. I immediately contacted FedEx and arranged a refund to ProGEAR for the shipping charges. On the 6th of April, I received an email from FedEx telling me that the refund had already been made to ProGEAR. My last conversation with ProGEAR was in the first week of May. At that time he told me that he still had not gotten his money back from FedEx. However, I do not believe him because FedEx had notified me that he had received his refund almost a month before AND in the meantime, I had been charged by FedEx for the goods ProGEAR had sent to me. Since then, I have tried to contact him and there has been no response. I'm very tired of chasing him all the time. All the phone calls are costing me money for nothing because he will not respond anyway. To sum up: I ordered and paid for a camera support rig from ProGEAR in Denmark in August 2005. I expected to have the goods within a few months, say by the end of 2005. But once I sent ProGEAR the money, they became very difficult to get in touch with. After many attempts at contact, I finally received a partial supply of my goods in February 2006. There was a mix-up with shipping charges that I straightened out IMMEDIATELY but I still have not received the last piece of equipment owed to me and ProGEAR will not answer my many telephone calls or emails. What can I do now about getting my goods from this company? Is there any way you can help me get my last piece of equipment? Without it I cannot see what I am doing so my rig is useless to me. I have spent a year and many thousands of Euros and still do not have a working piece of equipment. I appreciate your kindness in helping me with this matter. Milan Holec Brisbane, Australia I ask some one in Denmark for help this is what the person write to me "hello milan i know about your problem, from other buyers, and jan is NOT a very good seller, When i have been to his company to talk to him, sometimes the phone was calling, and he said to me, ( ohh my, its that stupid man and he wants his monitor, and he is calling all the time) I dont know if i was you, but I know that he didt not answer the phone... I can only try to say it to jan, but i know he is a strange man, and he is a slow man..

A flight to Denmark and a large axe? There?s no easy answer to this unfortunately. As I'm sure you have read many people have been in the same situation. Don't plan on coming to IBC this year? I'm sure he will be there. You could call him, but I don?t know how much further this would get you. Have you tried Johan Windfeld? jwindfeld@hotmail.com he was trying to help people out with their Progear issues. Best of luck, Rick :( Thanks Rick for advice Unfortunately I trying to call but no respond from him I left so many messages on his answer machine same with email. I contact Johan is well in august this is what he writes to me: "Hello Milan I know about your problem, from other buyers, and Jan is NOT a very good seller, When I have been to his company to talk to him, sometimes the phone was calling, and he said to me, ( ohh my, its that stupid man and he wants his monitor, and he is calling all the time) I dont know if i was you, but I know that he didt not answer the phone... I can only try to say it to jan, but i know he is a strange man, and he is a slow man.. Regards johan. How u see look very bad for me I even trying Denmark consumer office, but I still waiting for respond from them This is long story in short version and if anybody thinking buy some stuff from MR. JAN SCHMIDT - from Progear company in Denmark, be prepare that after you paid your money for you new rig you can find your self in same situation like plenty people before you THING WELL BEFORE YOU BUY THIS IS MY ADVAICE TO ALL FUTURE BUERS (I TALKINF FROM OWN EXPERIENCE AND I CAN PRUVIT ALL) THANK YOU AND GOOD LUCK TO ALL LONG STORY IN SHORT VERSION :"My name is Milan Holec and I live in Brisbane in Australia. I am writing to you because I have a problem with a company in Copenhagen. The company's name is Pro GEAR and I don't now how can I get from them the rest of an order for goods that I have already paid for. They are not responding to my email or phone messages. Here is the history of my dealings with ProGEAR: 30/08/2005 I paid ProGEAR 5047 EURO for a Steadicam rig (a piece of film camera support equipment). There were several different pieces of equipment in my order. This amount included postage. On 27/09/2005 I paid another 350 EURO for some extras. During this entire process, I have been dealing with Mr. Jan Schmidt at ProGEAR. At that time he told me it would take a couple of months to build the rig for me because he had to order all the parts and it would take time to make them. I understood this but did not receive my first shipment of goods from him until 2/2006. This is more than a couple of months and during this period it was very hard to contact him. From the time when I received the first package in February 2006, it has been impossible to make any contact with him. After about 5-6 weeks I asked someone in Copenhagen who deals with him regularly to help me. My friend contacted Mr. Jan Schmidt and was told that there had been a mistake in the shipping charges. Rather than being charged to me, they had been mistakenly charged to ProGEAR. According to my friend, Mr. Jan Schmidt of ProGEAR said he would not ship me any more goods because of the problem. HOWEVER, Mr. Jan Schmidt at ProGEAR NEVER contacted me to inform me of this problem. I immediately contacted FedEx and arranged a refund to ProGEAR for the shipping charges. On the 6th of April, I received an email from FedEx telling me that the refund had already been made to ProGEAR. My last conversation with ProGEAR was in the first week of May. At that time he told me that he still had not gotten his money back from FedEx. However, I do not believe him because FedEx had notified me that he had received his refund almost a month before AND in the meantime, I had been charged by FedEx for the goods ProGEAR had sent to me. Since then, I have tried to contact him and there has been no response. I'm very tired of chasing him all the time. All the phone calls are costing me money for nothing because he will not respond anyway. To sum up: I ordered and paid for a camera support rig from ProGEAR in Denmark in August 2005. I expected to have the goods within a few months, say by the end of 2005. But once I sent ProGEAR the money, they became very difficult to get in touch with. After many attempts at contact, I finally received a partial supply of my goods in February 2006. There was a mix-up with shipping charges that I straightened out IMMEDIATELY but I still have not received the last piece of equipment owed to me and ProGEAR will not answer my many telephone calls or emails. What can I do now about getting my goods from this company? Is there any way you can help me get my last piece of equipment? Without it I cannot see what I am doing so my rig is useless to me. I have spent a year and many thousands of Euros and still do not have a working piece of equipment. I appreciate your kindness in helping me with this matter. Milan Holec Brisbane, Australia

Hello to all I have one question. Did some one know where MR. Jan from Progear is? I paid for full rig incl. monitor last year in august with his word its take 4-6weeks to put all together I receive rig without the monitor in February this year and I love to have complete rig including the monitor to but hi not responding any contact just what I find out from some one hi call me stupid man who want the monitor (I don?t know if this is true, but because hi not responding (ignore) messages from me )I believe hi talk about his customers who already paid, like this. Any one has idea how can I get rest of the rig from him? Please.... Milan

Hi Johan my name is Milan Holec (Australia) and I just read your worlds on Forum, u offering help to some one who have problem with Jan. I want to ask for this help I pay for my rig in July 2005 I get some parts early this year (finally) but hi still have my monitor which is part of deal with rain covers. I contact morgen from another company in Copenhagen (hi buying the lights from him )hi talk to Jan 2 weeks ago and Jan told him monitor is ready but FedEx charge him for package hi send early this year and hi sad that until is fix and hi get refund back hi don?t will ship the monitor (but hi didn?t told me that ) morgen did that I organise all my self and after 1 week is by fix I got email from FedEx his be refund already but I did not hear from him about 1.5 - 2 month his not responding emails sms calls no communications at all .do you thing you can help please (how I can drive rig without the monitor? thank you very much