Zachary Shannon

Hi Peter, The 2013 IATA regulations state that you cannot check in any spare li-ion batteries, you have to carry them on; the only exception is if the battery is less than 100Wh and is installed in a device (laptop, cell phone, camera, etc.). For carry-on luggage, you can have an unlimited number of spare batteries that are less than 100Wh. For batteries between 100Wh and 160Wh, you can carry on up to two batteries per person. You can have as many batteries in one case as long as they are less than 100Wh and the case size doesn't exceed the airline's carry on luggage specs. It's good to double check with the airline to see if they have their own rules. Here is a link to our website that explains li-ion transportation: http://www.idxtek.com/lithium-ion-transportation I'm sure some people have gotten away with checking in their batteries but i don't think its worth the risk. it's up to the airline to determine the penalty but I hear the maximum fine is in the 6 figure range. I hope this helps. Let me know if you have any questions. Zack Shannon IDX

Hi Sanjay and everyone, Zack here from IDX. Here’s some IDX history. IDX has been doing wireless video since 2005. We started with our analog transmitters VW-5 and CW-5. We then introduced the CW-5HD uncompressed HD wireless system to the market in 2008. We now offer the CW-1(HDMI) and CW-7(HD-SDI). We’ve been doing wireless video for a while and will continue to expand our product line to meet the demands of users around the world. To make things clear, there is nothing wrong with Gaylen’s test. There is nothing wrong with the products he tested either. The CW-1 simply outperforms its competition. The video says one thing- CW-1 works the best. I’m not saying the competition is doing it wrong, we just do it better. As for the 60 second link time on the CW-1… anyone who is knowledgeable about FCC regulations is aware that devices that use Dynamic Frequency Selection (DFS) channels require a 60 second scan time. Innovation isn’t just developing something sleek; it’s also doing things right by following the law. Why did IDX choose to use DFS channels? Certain European and Asian countries restrict outdoor use of 5GHz transmitters unless they have the DFS function. We want users around the world to use our products anywhere they would like while having piece of mind that laws and regulations are not being broken. Also, DFS channels are less crowded than the 5.2 and 5.8GHz channels. This translates to less interference and better performance. Keep an eye out for the next addition to the Cam~Wave family. I’ll post updates soon! Thanks! -Zack

Hi Steadicam Operators, I want to clear up some confusion on the HDMI uncompressed wireless video transmitters and compare our CW-1 to other look-a-likes. The IDX CW-1 utilizes a pro-chip manufactured by AMIMON. Other consumer look-a-likes use the AMIMON consumer chip. The consumer chip units are developed for consumer level applications (home theater, gaming, PC to TV, etc.). They have less transmission range and are highly susceptible to noise when in motion. The pro-chip is geared more towards pro-sumer/professional applications (video assist, wireless follow focus, sports, jumbo screen, etc.). The pro-chip offers greater range and signal stability when in motion. There are other manufactures that claim to use the pro-chip; however, IDX’s CW-1 outperforms them. This is because IDX has the ability to fine tune our proprietary firmware; this results in greater overall performance. Here is a video that compares the CW-1 and other transmitters that claim to use the same pro-chip: (if the producer of this video wants to chime in, that would be great ^_^ ) As you can see, the CW-1 outperforms its aspirants. In addition to better performance, IDX offers power options, a 2 year warranty, and global support. Here are Sony battery, and JVC battery power options for the CW-1. You can also power the CW-1 directly off of our new DUO-95 and DUO-150 Li-Ion V-Mount batteries via USB power port. For support, you can reach us at: US, Canada, and South America: Service.usa@idx.tv EU: idx.europe@idx.tv , idx.germany@idx.tv Asia and Oceanic regions: idx.japan@idx.tv, asia.sales@idx.tv For more detailed specifications on the CW-1, here is a link to the CW-1 Datasheet To keep up with whats going on at IDX, like our Facebook page or follow us on Twitter. Let us know if you have any questions. Thanks!! IDX

Hi Adam, In relation to my previous post, I would also like to note that checking the fuse is also the same on IDX's 2-channel V-Mount battery chargers, the VL-2PLUS and VL-2SPLUS. Also, in relation to the VL-2PLUS and the VL-2SPLUS chargers: The VL-2PLUS is a sequential charger, and will only charge one battery at a time. The VL-2SPLUS is a simultaneous charger and will charge two batteries at the same time. If you have any other questions, please provide me with the charger you are currently using and I can help further assist you. Thanks again! - George

Hi Adam, My name is George and I am part of the Customer Service Department at IDX. Thank you for your inquiry and I will be able to further assist you with your questions. In relation to checking the fuse, it will depend on which charger you are currently using. If you are using our most current NP-1 style battery charger, the JL-2PLUS, you can check the fuse by propping out the fuse box on the back of the charger. The fuse box will be located in between the AC input and the power switch. The fuse box can be opened/pulled out by using a flat-head screw driver and pulling the box out via the small indentation/tab on the side of the box. Also, in relation to charging two batteries at the same time, as Eric previously mentioned, if the unit you are currently using the JL-2PLUS charger, the JL-2PLUS is a sequential 2-channel charging system. Therefore, it would only be able to charge one channel/battery at a time. Please let me know if you have any further questions. If you would like, you can also reach me directly at my email: George@idx.tv Thank you!

Mr. Parris, Many thanks for your inquiry. IDX System Technology has recently introduced a series of V-Mount Plates that offer several variations - among them, the P-V212 - which conforms to supplying 12V DC regulated power. Dual D-Taps are positioned with one on each side of the plate a 2-pin D-Tap interface mating 12V power connection and a second D-Tap for optional accessory power requirements (lights, etc). We have attached the operations manual on this new series for your review; you may also see more information by downloading our product catalog from our website at wwww.idxtek.com. Please let us know if you have additional questions and how we can be of continued service and support. Thank you - Vickii Chaffee, IDX System Technology, Inc. (310) 328-2850

Hello Matt, Thank you very much for using our CW5HD transmission system. The rolling image is due to an incompatible video signal/frame rate. What frame rate are you trying to transmit? IDX