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Hello everyone, Does anyone familiar with the Ultra series have an idea about this issue i'm facing here ? WhatsApp Video 2025-03-09 at 21.19.12.mp4 For the story, I just bought an Ultra 1 Steadicam, and it was working perfectly until this morning, the sled randomly started to tilt around 45 degrees only when the camera was facing the stand, or facing me in front of the stand. When the rig is perpendicular to the stand, it behaves just fine, facing left or right, it doesn't matter. I didn't do anything special with it, it was working fine during my tests with the seller, I tested it with very low drop times, various cameras, and no problem. I brought it home and again, no issue during two days, i used it, had fun, and one day this happened... I'm having guesses but I wonder which one is the more likely to be true, so I'd like to be enlighten a little bit. - First the tilt head is doing a clicking sound when toutching it, even if it is correctly locked btw. There is a 1mm play when I grab it an move it side to side. I don't know if it's a normal play when unloaded, I'll check tomorrow if the sound and play are still there when loaded, but it doesn't seems very right to me. I have tried to tighten 4 screws under the head, but they seems to be a fine tuning of the head flatness, is that right ? so i'll have to undo that WhatsApp Video 2025-03-09 at 21.19.27.mp4 - Next, the handle, which seems to be in three parts is also clicking, but not like a bearing click, more like its not behaving well when loaded, and needs to be re tighten. Since my problem is only occuring when the rig is facing the handle, or the other way around, maybe it could be that? I can see the space at the junction between the yoke and the handle is larger on the upper side when loaded. and i see a play when i move it around, even unloaded. WhatsApp Video 2025-03-09 at 21.19.15.mp4 -And last, but not least, maybe the gimbal needs to be centered ? It seems strange to me, because it was absolutely fine the same morning, but I'm new to gimbals so... Also this part doesn't make any strange sound, there is a very very small amount of play when I try to move it around, same as when I bought it. WhatsApp Video 2025-03-09 at 21.19.23.mp4 I've seen videos on how to dismantle a modern gimebal but not an ultra 1. Don't hesitate to ask me for details, i really want to solve this issue, but I don't want to make it worse If a repair manual exists i'd really like to have a pdf I still hope this could be an easy fix, if not I'll bring it to a shop but I'd rather save some money this month ! Many thanks in advance Léo Rodriguez

Good Afternoon Everyone, I sold my trusty Pilot VLB (my first entrance into this great world of Steadicam) to a buyer in France. Everything went well but one problem. He docked the small rig via the gimbal. He said the third time he pulled it out of the dock the metal "housing" (if that is what we should call it) that hides the ball bearings from the underneath of the gimbal fell out of place. Now the rig is still operational from what he says but he is afraid that the bearings will take on dirt and what not. Is there a permanent solution to putting this piece of metal back into place so the bearings are not "out in the open." As of now that ring is just hanging above the post clamp. I had not known this piece could fall out so easily, but then again I knew not to dock the sled via the gimbal. -Adam