Search the Community

Hello Everyone! I felt the need to post my experiences with the crew over at Teradek. Wow, these people have it together. I purchased the Bolt slightly used off the forum and decided to have it sent in for servicing because of the battery problem some people were having. Sent it in last Thursday for the free upgrade (they pay for shipping both ways!). Hadn't heard back from them so I decided to call in today and see what the status was because I picked up a last minute job in D.C. which starts on Monday. They said they were waiting on parts and that was the slight hold up. This has got to be the best communication and service I may have ever experienced on any level with anything. Not only did they move my unit to the front of the cue, but they also guaranteed delivery by Saturday. Whew, no need to find a replacement. The email confirmations and the communication over the phone was excellent, and as long as their product holds up they have a customer for life in me. Keep up the great work Teradek! -Adam