Premium Members JimBartell Posted June 27, 2011 Premium Members Report Share Posted June 27, 2011 I sent two old CP vertical motor for refurnished them....ONE YEAR AGO!!!!!!!!!!!,hundreds of mail and phone calls....Still waiting. Hi Juan, I asked Don about this and he was under the impression that these were sent to him on a basis of "fix these if you can when you can" and so they have taken a lower priority than his more urgent production. He also has not received an e-mail this year about this. He is going to send you an e-mail and return the motors in the next week. Jim Bartell Quote Link to comment Share on other sites More sharing options...
Premium Members Juan M.Ramos SOC Posted June 30, 2011 Premium Members Report Share Posted June 30, 2011 Hi Jim: I asked Don if he can fix(adjust and refurnished) two old CP vertical motor,He answered to me that it was possible,Adela Santiago and Joaquin Ramos sent many mail from our office asking about what was happening with our motors and we didn't receive any mail back.I Love Don but something is happening,may be it was a misunderstood but there is a difference between "no priority" and one year. I love M-ones motors and normally,until last year,the customer service was really good,I hope that situation will be momentary and we will be able to enjoy greats products again. All the best my friend!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Premium Members Juan M.Ramos SOC Posted June 30, 2011 Premium Members Report Share Posted June 30, 2011 I will send an e-mail tomorrow and I hope to receive my motors refurnished soon....because if he sends them to me without having repaired, will have been a complete waste of time. Escuchar Quote Link to comment Share on other sites More sharing options...
Premium Members Dean Smollar Posted July 20, 2011 Premium Members Report Share Posted July 20, 2011 I ordered my M-One motor in mid-May, and I still haven't received it. The only thing I've gotten is an email in June saying that my order has been processed and approved, with an order number to use to keep track of my order's status. I have sent many emails to multiple Loon email addresses about the status of my order, and have not received a single response. I called the number on the website, and I got kicked to a voicemail box that is full, so I couldn't even leave a message. I've heard some of Don's story, and I sympathize with him a bit. However, I have a huge job starting on Saturday and I really, really need my motor. There's no way I can keep getting by with borrowing motors from others, especially when this next job is 13 days. Jim, I know you have better access to Don than the rest of us; is there any way you could get this to him? Quote Link to comment Share on other sites More sharing options...
akın çakır Posted July 28, 2011 Author Report Share Posted July 28, 2011 Hi everyone m 1 engine was delivered to On 29 June.Thanks to all those who respond. come easy to everyone. Quote Link to comment Share on other sites More sharing options...
Premium Members Juan M.Ramos SOC Posted August 25, 2011 Premium Members Report Share Posted August 25, 2011 I'm still waiting an answer fron Don....and now my condition is worst,two M-ones are dead and I still have no respond from Don.....I don't know what to do for fix them,If you have an idea,please send info. Quote Link to comment Share on other sites More sharing options...
Premium Members Marco Fabri Posted September 28, 2011 Premium Members Report Share Posted September 28, 2011 Hello, i sent a motor to be repaired in december '10 ( i bought many motors from Don) and I haven't my engine back.. I sent many mails, fax but nothing, no reply, no vital sign... This is unacceptable, I was forced to buy another motor for my work. I understand the difficulties for the move, but after 9 months ... i haven't words... I don't see solutions for me, another mail sent 2 days ago... no reply.. Quote Link to comment Share on other sites More sharing options...
Premium Members Juan M.Ramos SOC Posted October 9, 2011 Premium Members Report Share Posted October 9, 2011 Still waiting a answer.......I started to buy DigiFox with Betz digital motors,but I'm still waiting and answer for my old CP motors,I´m no waiting for receive them repaired I only want to receive them...... Quote Link to comment Share on other sites More sharing options...
Premium Members John atkinson Posted October 9, 2011 Premium Members Report Share Posted October 9, 2011 Still waiting a answer.......I started to buy DigiFox with Betz digital motors,but I'm still waiting and answer for my old CP motors,I´m no waiting for receive them repaired I only want to receive them...... I received a response last week from Don Wetzel that new batch of motors was due and will be shipped this week. The first time I have heard directly from him since January. Looks promising. JA Quote Link to comment Share on other sites More sharing options...
Premium Members Juan M.Ramos SOC Posted October 9, 2011 Premium Members Report Share Posted October 9, 2011 Ok,it's october...good timeline... Quote Link to comment Share on other sites More sharing options...
Premium Members Aaron Smith Posted October 15, 2011 Premium Members Report Share Posted October 15, 2011 Not sure if they service this particular motor but Duclos Lenses in the San Fernando Valley is a quality resource for service near LA. If they do service M-One motors they'd be a great alternative. -Aaron Smith Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.