Loonworks missing

[Robert Skates]

 

The M-one motor owned by the rental house I work at is now 2 weeks past the promised return date from Loonworks. Sadly it was sent out for repair a few days before I found this thread. We are looking at other motors or possibly taking the Bartech out of our inventory in favor of another Preston. We have both, but the Bartech is more popular with our clients on a budget and also those who use modified still lenses. We just can't risk more lost rentals while waiting for repairs. I'll post an update when the motor returns.

UPDATE: Still have not received our M-one motor back from Loonworks. Our calls and emails continue to go unreturned. We were told it would be repaired and returned on or around February 20th.

 

UPDATE: On April 10th I sent Loonworks an email informing them that I was reporting the progress of our M-one motor repair here on the forum. Don sent an email and Fedex tracking # that day. It seemed as if I got his attention. But wait, the package was never delivered to Fedex. He went through the trouble of returning my email and setting up the fedex shipment but failed to follow through and actually ship the repaired motor. All emails and phone calls continue to go unreturned.

[Evrim KAYA]

 

 

The M-one motor owned by the rental house I work at is now 2 weeks past the promised return date from Loonworks. Sadly it was sent out for repair a few days before I found this thread. We are looking at other motors or possibly taking the Bartech out of our inventory in favor of another Preston. We have both, but the Bartech is more popular with our clients on a budget and also those who use modified still lenses. We just can't risk more lost rentals while waiting for repairs. I'll post an update when the motor returns.

UPDATE: Still have not received our M-one motor back from Loonworks. Our calls and emails continue to go unreturned. We were told it would be repaired and returned on or around February 20th.

 

UPDATE: On April 10th I sent Loonworks an email informing them that I was reporting the progress of our M-one motor repair here on the forum. Don sent an email and Fedex tracking # that day. It seemed as if I got his attention. But wait, the package was never delivered to Fedex. He went through the trouble of returning my email and setting up the fedex shipment but failed to follow through and actually ship the repaired motor. All emails and phone calls continue to go unreturned.

 

 

how to destroy your reputation and your own business!

[Victor Lazaro]

Is anyone else able to fix those motors? This could be a business... Anyone?

[Evrim KAYA]

 

how to destroy your reputation and your own business!

 

 

as well as destroying the second hand prices of already sold products! i hope someone would step-up ans start servicing them for all of us.

[RonBaldwin]

Is anyone else able to fix those motors? This could be a business... Anyone?

I think Peter Hoare (Axis-1) mentioned that he might be able to start rebuilding/servicing M-One's -- might want to drop him a line. He'll also probably be in LA for CineGear