Premium Members Andy Johnson Posted February 14, 2011 Premium Members Report Share Posted February 14, 2011 Hey guys, My M-One is starting to judder without reason. I had feedback that suggests it is the potentiometer that needs replacing. Is there anyone in the UK that can offer support on this? I have tried calling and emailing Loon in the US but had no response. Big respect to Jim at Bartech for Uber quick responses. Andy Quote Link to comment Share on other sites More sharing options...
Premium Members Ants Martin Vahur Posted February 14, 2011 Premium Members Report Share Posted February 14, 2011 Hi! I sent my M-one motor to Don to repair about a week ago (it arrived a week ago to his address), but haven't heard of him ever since. Does anyone know where he could be reached from? I have a feature film starting very soon, so I'm gonna need my motor for that. Ants Martin from Estonia, Europe Quote Link to comment Share on other sites More sharing options...
Premium Members Andy Johnson Posted February 22, 2011 Author Premium Members Report Share Posted February 22, 2011 Thanks for the feedback, I have been in touch with Don about my M-one. Drop him a line to chase up your device. try this number, 951-676-3600 Quote Link to comment Share on other sites More sharing options...
Premium Members Ants Martin Vahur Posted February 22, 2011 Premium Members Report Share Posted February 22, 2011 Thanks, Andy! I already got hold of him. AntsMartin Quote Link to comment Share on other sites More sharing options...
Premium Members Twojay Dhillon Posted March 29, 2011 Premium Members Report Share Posted March 29, 2011 Hey guys, My M-One is starting to judder without reason. I had feedback that suggests it is the potentiometer that needs replacing. Is there anyone in the UK that can offer support on this? I have tried calling and emailing Loon in the US but had no response. Big respect to Jim at Bartech for Uber quick responses. Andy Just as a heads-up to all M-One owners: spoke w/ Don today and he's in the middle of a move. Quote Link to comment Share on other sites More sharing options...
Premium Members Aaron King Posted April 18, 2011 Premium Members Report Share Posted April 18, 2011 So, I ordered a M-One Digital motor from Loon Video last week and paid for 2 Day Shipping. I have not yet received it or gotten a tracking number. I have called all available numbers, sent Don an email and sent messages to Loon Works, but never hear a peep. In fact the voice mail is full so I can't even leave a message. Anyone else still having troubles contacting Loon Video? I know it was mentioned Don was moving, but is this still the case? Quote Link to comment Share on other sites More sharing options...
Premium Members John atkinson Posted April 19, 2011 Premium Members Report Share Posted April 19, 2011 Paid and ordered mine 2 months ago. Left messages and emails. Not a peep. John Atkinson Quote Link to comment Share on other sites More sharing options...
Premium Members Aaron King Posted April 19, 2011 Premium Members Report Share Posted April 19, 2011 Paid and ordered mine 2 months ago. Left messages and emails. Not a peep. John Atkinson Well that's not reassuring. Have you been able to at least have the bank cancel the order and refund the money? Is there anyone out there who has spoken with Loon Works that can help get the ball rolling? Quote Link to comment Share on other sites More sharing options...
Premium Members Jeff Latonero Posted April 19, 2011 Premium Members Report Share Posted April 19, 2011 I sent my M-One in for repair in January to Don Wetzel. After speaking to him in March, he informed me that it was repaired and was ready to be send back. I haven't received it and have since sent him numerous emails and tried calling his numbers, which are either disconnected or unanswered. Quote Link to comment Share on other sites More sharing options...
Premium Members JimBartell Posted April 19, 2011 Premium Members Report Share Posted April 19, 2011 First of all, let me say this is partially my fault. I told Don I would put a posting on here and then completely forgot. For the last month Don has been 100% occupied with packing up his shop and moving it from California to Montana. His planned three month timetable got compressed to one month as the new tenants had to be in April 1. This meant that he had to devote 100% of his time to packing. Don tried to get all his repairs done and orders filled before the move but he just ran out of time. He is in the new facility as of April 14 and is unpacking and setting up to produce new motors and finish the repairs. Here are his new contact details: e-mail: don@loonworks.com tel: 406-837-1370 address: 439 Grand Dr., Suite 191 Bigfork, MT 59911 You can read Don's update here: http://www.loonworks.com/ My apologies for forgetting to post. I got distracted by NAB and then apparently killed those brain cells at the Tiffen party. Jim Bartell Quote Link to comment Share on other sites More sharing options...
Premium Members Aaron King Posted April 20, 2011 Premium Members Report Share Posted April 20, 2011 Awesome. Thanks Jim for clearing up the air on that over the phone and here on the site. I really appreciate it and can now rest easy and know that I did make a good choice on the purchase. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.