Sandro Galv Posted January 17, 2013 Report Share Posted January 17, 2013 I bought a mk3 RT motion device and unfortunately it's not working right! am trying to contact the company, but simply just get evasive emails, without a solution to my problem! I'm thinking about to sent it back! seriously! Quote Link to comment Share on other sites More sharing options...
Premium Members Victor Lazaro Posted January 17, 2013 Premium Members Report Share Posted January 17, 2013 Sandro, what are the symptoms? Quote Link to comment Share on other sites More sharing options...
Evrim KAYA Posted January 17, 2013 Report Share Posted January 17, 2013 that's a bummer! I had good feelings about this system. some technical issues might be forgivable for a new product only if the company takes imediate action to remedy the situation. could you give us details about your issues. exactly which model? and the nature of the problem as well as rtmotions' behavior. Quote Link to comment Share on other sites More sharing options...
Sandro Galv Posted January 18, 2013 Report Share Posted January 18, 2013 I managed to separate the focus and iris motors! But I still can not use the zoom motor! it even appears on the display! The zoom motor is working together with the focus motor! And I'm still waiting for a response from the RT Motion! Quote Link to comment Share on other sites More sharing options...
Evrim KAYA Posted January 18, 2013 Report Share Posted January 18, 2013 seems like a software problem to me given that their units are also capable of stereo work. i'm guessing your motors somehow linked together in 3d mode. ideally someone from the company should call you and walk you through the handunit's menu but in face of lack of communication and in order to solve your problem you might want to fiddle around the menu yourself. GOOD LUCK! Quote Link to comment Share on other sites More sharing options...
Sandro Galv Posted January 24, 2013 Report Share Posted January 24, 2013 Finally, My FIZ is working very well! No more problems! The only problem is not being able to visualize the zoom marks on the display! Quote Link to comment Share on other sites More sharing options...
Evrim KAYA Posted January 24, 2013 Report Share Posted January 24, 2013 Hello Sandro, I’m glad that your unit is now working. But I should remind you that this is a public forum and this is a topic about a product/manufacturer. If you don’t give us enough information about your problem and how you or the manufacturer solved them, your posts might get easily interpreted in multiple and opposite ways. We still don’t know; -the model of your equipment -the exact nature of your problem -your communications or communications attempts with the manufacturer. -how did the problem get solved and by whom. -how much time did it take to solve your problem. Wihtout these informations people might get unfair conclusions for you or the manufacturer. Quote Link to comment Share on other sites More sharing options...
Sandro Galv Posted January 24, 2013 Report Share Posted January 24, 2013 OK! I bought a FIZ MK3 rtmotion. since I received the equipment, this never worked right! The three engines worked at the same time using only one control. I tried several times to contact the company, but never I had a satisfactory answer! only after I solved the problem by myself, they send a solution. I solved the problem! It took a few days! but it was solved! Now my impressions of the equipment. Very good! rapid response of the motors, no problem with soft lenses! But I have not tested with hard lenses! And no display to show the zoom scale! 1 Quote Link to comment Share on other sites More sharing options...
Ng Ley Shin Posted March 14, 2013 Report Share Posted March 14, 2013 Hi sandro augusto galvão, Please keep update when you was tested with Hard Lenses result. Thanks Quote Link to comment Share on other sites More sharing options...
Premium Members Jarrett P. Morgan Posted March 17, 2013 Premium Members Report Share Posted March 17, 2013 Hi sandro augusto galvão, Please keep update when you was tested with Hard Lenses result. Thanks I 1sted a feature in January in Missuri (i.e. very cold) with some lomo superspeed that needed to be serviced. I did have some issues with two of the lenses and the motor not being able to drive them (it wouldn't calibrate the whole range), but that being said, we had a bartech with an M-One motor and there were times that it couldn't turn the stiffest lens (I have never had an M-One not drive a lens before). I will say this: the folks over at RT Motion have the best coustomer service I have ever experienced. The antenna got broken on it and they rushed a loaner unit to me to used for the rest of the feature while mine was in being fixed (for free I might add). The newest firmware that just came out is fantastic as well. Crazy fast start-up time. Quote Link to comment Share on other sites More sharing options...
Premium Members Afton Grant Posted March 17, 2013 Premium Members Report Share Posted March 17, 2013 I did have some issues with two of the lenses and the motor not being able to drive them (it wouldn't calibrate the whole range), but that being said, we had a bartech with an M-One motor and there were times that it couldn't turn the stiffest lens (I have never had an M-One not drive a lens before). Superspeeds are notorious for binding. Has nothing to do with their "stiffness". A clip on mattebox tightened a little too much can bind a lens. More frequently, I've found that the weight of the MB alone (especially with filters) will put a downward torque on the lens and mount that will bind it up making it impossible for any motor to turn. If you figure out a way to support the lens from below somehow, it should solve the problem. Quote Link to comment Share on other sites More sharing options...
Ng Ley Shin Posted March 25, 2013 Report Share Posted March 25, 2013 Superspeed binding, Clip On Mattebox tightened: you all can try to use ARRI MMB-1 or 2, with the supported by 15 mm LWS rods, then without the clamp on lens........:) Quote Link to comment Share on other sites More sharing options...
Premium Members Victor Lazaro Posted March 25, 2013 Premium Members Report Share Posted March 25, 2013 Sandro, what was the procedure that you used to solve the issue. Was it simply a setting in the menus? Or did you have to update the firmware? I am interested in the MK3, but I would love to know how to troubleshoot it before putting my money in it. Quote Link to comment Share on other sites More sharing options...
Premium Members Victor Lazaro Posted April 12, 2013 Premium Members Report Share Posted April 12, 2013 Does anyone around the New York area had a RTmotion MK3? I am interested about it and would love to get a quick look at it before making the move. You can contact me lazarofilm@gmail.com Quote Link to comment Share on other sites More sharing options...
Bob Gundu Posted April 30, 2013 Report Share Posted April 30, 2013 In my search for an affordable wireless follow focus, I pretty much had to decide on the Redrock Micro, or the RTMotion. I decided to go the RTMotion and even managed to get a group buy going over on Reduser. The link is here. Quote Link to comment Share on other sites More sharing options...
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