Premium Members Gus Trivino Posted December 31, 2013 Premium Members Report Share Posted December 31, 2013 Hi guys 48 hours ago, the focus puller who was working with me, in an accident let drop the BFD transmiter and it didnt work anymore. I sent an email to Jim and in 24 hours the spare parts is here in Argentina, below of the world and the transmiter works very good as before This post is only to say thanks a lot Jim for all your post sale service you do for all BFD owners. Happy new year for you and for al the Steadicamforum. Gus 3 Quote Link to comment Share on other sites More sharing options...
Premium Members Robert Starling SOC Posted December 31, 2013 Premium Members Report Share Posted December 31, 2013 Companies like Bartech and owners like Jim plus a very small handful of other vendors set a high standard when it comes to customer service and product quality. We can only wish that more companies would follow his example of how to treat a working operator. Few "get it" like Jim does. Even fewer have the collection of Tommy Bahama shirts he has, nor can they match him round for round! Robert 4 Quote Link to comment Share on other sites More sharing options...
Premium Members Daniel Stilling DFF Posted December 31, 2013 Premium Members Report Share Posted December 31, 2013 What Starling said!!! 1 Quote Link to comment Share on other sites More sharing options...
Premium Members Kelsey W. Smith Posted January 1, 2014 Premium Members Report Share Posted January 1, 2014 Yep, even on the far east coast of Canada, Jim has saved my bacon a few times times over the years! 1 Quote Link to comment Share on other sites More sharing options...
Premium Members Kevin Andrews SOC Posted January 1, 2014 Premium Members Report Share Posted January 1, 2014 Diddo. BFD handset dropped into a river, Jim had me up and running with a new board very fast. Customer service is EVERYTHING. Invest in the best. Quote Link to comment Share on other sites More sharing options...
Premium Members Joe Waistell Posted January 27, 2014 Premium Members Report Share Posted January 27, 2014 It's very rare that Jim doesn't answer the phone himself on your first call to him and it's even more rare that he doesn't have the parts you need in the mail within 30 minutes or the work you need done on the day he receives the part. Plus he's a really good guy! Quote Link to comment Share on other sites More sharing options...
Premium Members William Demeritt Posted January 27, 2014 Premium Members Report Share Posted January 27, 2014 Even fewer have the collection of Tommy Bahama shirts he has, nor can they match him round for round! I tried once. I'm still looking for the black box for some recollection of that night. 1 Quote Link to comment Share on other sites More sharing options...
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