Premium Members Martin Stacey Posted May 31, 2014 Premium Members Report Share Posted May 31, 2014 Send them to Peter Hoare in London.Though he is at Cinegear this week I'm sure he'll be able to help you Jaun. Quote Link to comment Share on other sites More sharing options...
Nick Timmons Posted June 29, 2014 Report Share Posted June 29, 2014 I had a Loon M-One I had to send to Don, and I have to say, that man would seem to have his pants very much on fire. Dropped the motor off at Abel NYC to have them send it in, and after a couple months, and many, many phonecalls, and having Abel intervene, I finally got my motor back. Don LIED when he said he shipped it back, as it came in several weeks after he claimed to have shipped it, and I have the shipment date on the tracking info. Totally unacceptable. While Loon makes a great motor, do not buy from them. Also, when I purchased it through Abel, initial delivery was 2 months after my Bartech had been delivered, and these items were ordered at the same time. Quote Link to comment Share on other sites More sharing options...
Premium Members Quaid Cde Baca Posted August 8, 2014 Premium Members Report Share Posted August 8, 2014 Same troubles here. It's been 4 months now since Don had received my motor, and has gone dormant since not getting back to me on any calls or emails. Very frustrating, and I just want my motor back at this point. Quote Link to comment Share on other sites More sharing options...
Moderators Janice Arthur Posted August 8, 2014 Moderators Report Share Posted August 8, 2014 Quad; Legally I don't know much but clearly the bad guys have a lot of leverage as I've said before Personally. I'd try calling the film office where he is and registering a compliant and I'd call the states attorney general where he is. Posting here is as good anything to keep others from falling victim You may not get your motors back but maybe you could get his attention Again only legal is the way to go. Janice Have a great weekend Quote Link to comment Share on other sites More sharing options...
Premium Members GrantCulwell Posted August 8, 2014 Premium Members Report Share Posted August 8, 2014 Quaid, Sorry to hear about your motor. For me, I began calling everyday, sometimes from friend's phones, and emailing daily. I finally got my gear back when I told him (via email) that if I didn't have either a) my motor completely fixed, b) a brand new motor, or c) a full refund, by a certain date I would be calling a lawyer. His response was something to the affect of "Ok, motor will be sent." No apology, no explanation, just one sentence saying he'd do it. As soon as I received my motor, I immediately posted it for sale and bought a heden. It's really unfortunate that it has to go to that extreme. I was always happy with my M-One but couldn't stick with Don if he can't provide service for his customers. Good luck. Quote Link to comment Share on other sites More sharing options...
Premium Members Rob Vuona SOC Posted August 10, 2014 Premium Members Report Share Posted August 10, 2014 I did the same thing Grant did Called every day till he picked up, set a date and called him out Got it back fixed and sold it They are great motors but can't stand customer service that is non existent 1 Quote Link to comment Share on other sites More sharing options...
Premium Members Victor Lazaro Posted August 10, 2014 Premium Members Report Share Posted August 10, 2014 Reach out to Peter Hoare If you need maintenance on your M-One motor, Don't send it to Don/Lookworks. Quote Link to comment Share on other sites More sharing options...
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