Matt Silton Posted March 20, 2015 Report Share Posted March 20, 2015 I recently noticed that my Zephyr arm appears to be missing a piece - a sort of plug that is inserted into each of the joints that keeps the pin in place. You can see the piece I'm talking about on the right side of the picture. It looks like a part that is necessary to maintain the structural integrity of the arm, so I'm hesitant to use it again before repairing. So far calls and emails to Tiffen support have been unresponsive. Does anyone know what that piece is called and how I go about getting it repaired? Thanks! Quote Link to comment Share on other sites More sharing options...
Premium Members Alan Rencher Posted March 20, 2015 Premium Members Report Share Posted March 20, 2015 That's called a snap ring. Call Tiffen, and they'll send you one. Quote Link to comment Share on other sites More sharing options...
Premium Members Chris Van Campen Posted March 20, 2015 Premium Members Report Share Posted March 20, 2015 What Alan said! Also, looks like there's a missing spacer plug that fell out too. I would NOT fly that arm in that condition. Not sure where you are, but techsupport@tiffen.com has worked for me as recently as last October (in the US), and occasionally the east coast office @ 1-800-645-2522 will forward you over to support. Good luck... Quote Link to comment Share on other sites More sharing options...
Matt Silton Posted March 20, 2015 Author Report Share Posted March 20, 2015 Great, thanks so much guys. Quote Link to comment Share on other sites More sharing options...
RobinThwaites Posted March 23, 2015 Report Share Posted March 23, 2015 Hi Matt Your bearing is missing as well as the circlip, are you in the US? Robin Quote Link to comment Share on other sites More sharing options...
Matt Silton Posted March 26, 2015 Author Report Share Posted March 26, 2015 Hi Robin, Yes I am in the US. Do you know who I should contact to get the parts? So far everyone at Tiffen has been unresponsive. Quote Link to comment Share on other sites More sharing options...
RobinThwaites Posted March 27, 2015 Report Share Posted March 27, 2015 Hi Matt Contact Rey Reyes or Dan Ikeda at the factory 818 843 4600 rreyes@tiffen.com or dikeda@tiffen.com. Alternatively shoot me a mail at robin.thwaites@tiffen.com and I will forward it. Best Robin Quote Link to comment Share on other sites More sharing options...
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