Cinetronic Gen 2 service?

[Scott Baker]

Hey so I got the Cinetronic Gen 2 monitor on a used sled I picked up and there seems to be an issue with the HD-SDI In connection. The signal keeps dropping, especially if you tilt the monitor up or down.

 

Chris at Cinetronic says they no longer provide service for it.

 

I'm sure it's a simple solder job that needs to be done but I'm not the most savvy with such things and fear making the problem worse.

Anyone out there know their way around this monitor?

 

I'm in Cambodia now, but will be back in Los Angeles in February.

 

Thanks,

 

[James Baldanza SOC]

Wow,They're not servicing them anymore!!!

Great opportunity for someone to make some money with all the Cinetronic monitors there.

[Jarrett P. Morgan]

That's strange. Chris serviced my Gen 1 in September. Maybe the Gen 1 has less custom parts...?

[Scott Baker]

Jarrett, his email reads "The Gen2 is no longer serviced, since we no longer have parts."

😕

[Alan Rencher]

We might be able to replace that BNC connector for you: sales@mediablackout.net

[Scott Baker]

We might be able to replace that BNC connector for you: sales@mediablackout.net

Thanks Alan,

I'll hit you guys up when I get back to LA.

[Scott Baker]

Update:

Alan over at Media Blackout was able to diagnose the problem (some form of hot glue was being used inside the monitor causing obvious problems when it heated) and fix it right up.

[Alan Rencher]

A lot of the connections in the monitor are glued together using hot glue. Some of those connections are non-locking, or even mismatched connectors. There are even some boards that are held in with hot glue.

 

The problem I found on Scott's monitor was that when things heat up, the hot glue melts and components start shifting. On Scott's monitor, a connector attached to the SDI input board did not match the connector it was mated with on the board itself. Since they didn't lock together, the two connectors were glued together with hot glue to maintain an electrical connection. This connection was directly below the heat sink for the backlight, so after about ten minutes of use, the glue would soften, and the connector would move enough to cause signal loss.

 

I was able to reseat the connector, and I used heat resistant silicone electronic-potting material to replace all of the hot glue in the monitor. In cases like these, we are able to make repairs, but we cannot replace board-level components or correct firmware errors.

[Afton Grant]

A lot of the connections in the monitor are glued together using hot glue. Some of those connections are non-locking, or even mismatched connectors. There are even some boards that are held in with hot glue.

 

The problem I found on Scott's monitor was that when things heat up, the hot glue melts and components start shifting. On Scott's monitor, a connector attached to the SDI input board did not match the connector it was mated with on the board itself. Since they didn't lock together, the two connectors were glued together with hot glue to maintain an electrical connection. This connection was directly below the heat sink for the backlight, so after about ten minutes of use, the glue would soften, and the connector would move enough to cause signal loss.

 

 

 

I'm so insanely glad I cut ties with that company when I did.

[Brant S. Fagan SOC]

Hot glue? Really? I use bubble gum in my stuff as it's much more resistant to change and removal.

[Deke Keener]

...and if anyone is resistant to change, Brant...

[Alan Rencher]

If anyone is interested in contacting us about fixing the issue mentioned above. Please don't contact me on the forum because I don't always check my inbox here. Contact us via email instead: sales@mediablackout.net

 

We are not able to correct any firmware issues or make board-level repairs. We can only fix bad connections within the monitor.