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Really disappointed by Tiffen


Marco Dardari
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Sorry for the delay. I'm on a TV Pilot right now and so I haven't been online as much. Also, I'm sorry if I miscommunicated; I don't work for Tiffen. I will forward your concerns to the US rep out here in LA and see if he can help get the ball rolling for you in overseas. I'm sorry for the trouble you're having and I do hope it gets resolved quickly. All the best.

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Hi Marco,

 

I apologize for my slow reply as I was instructing in NY this week and am just back today.

 

I forwarded your info directly over to Robin Thwaites in the UK.

 

Are you looking for service? Parts? To purchase a rig? I can get you to the right person/division quickly.

 

Email me at rreyes@tiffen.com.

 

In the future, you can call the UK office at 011448701001220, the NY office at 631-273-2500, or the Burbank location at 818-567-7910. Those are the phone lines direct to customer service where a human will answer and route your call. They can also get in touch with me directly if there is an emergency on set.

 

If you need parts or service directly from the Steadicam factory, call Joe Wilbur at 818-567-7901 or Elizabeth Prats at 818-567-7918.

 

My office line is 818-567-7979, but I travel frequently so email is the best option to get me quickly.

 

Best,

 

RR

Edited by Rey Reyes
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Hi Marco

 

It is true I am currently in Dubai but only since this week, I have seen any e-mails from you. I am sure that you have my e-mail address from previous communications however if not please feel free to e-mail me at robin.thwaites@tiffen.com.

 

More than happy to sort out whatever issues you have.

 

Best regards

Robin

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Sorry for the delay. I'm on a TV Pilot right now and so I haven't been online as much. Also, I'm sorry if I miscommunicated; I don't work for Tiffen. I will forward your concerns to the US rep out here in LA and see if he can help get the ball rolling for you in overseas. I'm sorry for the trouble you're having and I do hope it gets resolved quickly. All the best.

 

 

Grant, I did not understand, thanks for help.

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Hi Marco

 

It is true I am currently in Dubai but only since this week, I have seen any e-mails from you. I am sure that you have my e-mail address from previous communications however if not please feel free to e-mail me at robin.thwaites@tiffen.com.

 

More than happy to sort out whatever issues you have.

 

Best regards

Robin

 

Hi Robin, I sent an email on March 16, as I'm sending from late February to Websales, Danny Hallett , and recently to other Tiffen staff but no one has answered yet. By telephone I trouble myself understood.

Because nobody answers me?

 

I wanted to mention that my order dates back to February 6

 

 

Best Regards

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Hi Marco

 

Many thanks for your reply, I have not seen your websales e-mail as it was handled by Danny Hallett who has now moved on from Tiffen, this is also why you have not seen a reply. As I mentioned, I would appreciate an email to robin.thwaites@tiffen.com and we can resolve whatever the problem is.

 

Robin

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Hi Marco

 

Many thanks for your reply, I have not seen your websales e-mail as it was handled by Danny Hallett who has now moved on from Tiffen, this is also why you have not seen a reply. As I mentioned, I would appreciate an email to robin.thwaites@tiffen.com and we can resolve whatever the problem is.

 

Robin

 

Robin I sent you a new email

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Hi Marco

 

Many thanks for your reply, I have not seen your websales e-mail as it was handled by Danny Hallett who has now moved on from Tiffen, this is also why you have not seen a reply. As I mentioned, I would appreciate an email to robin.thwaites@tiffen.com and we can resolve whatever the problem is.

 

Robin

 

Robin I sent an email to this address rthwaites@tiffen.com on March 20

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