Premium Members Marco Dardari Posted March 20, 2017 Premium Members Report Posted March 20, 2017 I am really disappointed by Tiffen, I'm trying for a month to reach someone but they are all out of the office. I don't know what to do Quote
Premium Members Stefano Ben Posted March 21, 2017 Premium Members Report Posted March 21, 2017 Marco, can I help you? Reach me on facebook... Quote
Premium Members GrantCulwell Posted March 21, 2017 Premium Members Report Posted March 21, 2017 Are you hoping to make a purchase or seeking customer service? I can attempt to help connect you with the proper person. Quote
Premium Members Marco Dardari Posted March 21, 2017 Author Premium Members Report Posted March 21, 2017 Grant I sent you a message Quote
Premium Members Marco Dardari Posted March 21, 2017 Author Premium Members Report Posted March 21, 2017 Stefano, lasciamo perdere, assistenza zero e tempi di spedizione biblici anche sull'acquisto di un accessorio, non ho parole! Quote
Premium Members Marco Dardari Posted March 23, 2017 Author Premium Members Report Posted March 23, 2017 Grant I sent you a message two days ago and have not received any answer, as I'm getting from your colleagues for a month Quote
Premium Members Tom Wills Posted March 23, 2017 Premium Members Report Posted March 23, 2017 Marco, who have you been trying to contact? Your dealer in Europe, or Tiffen Steadicam in the US? Quote
Premium Members GrantCulwell Posted March 24, 2017 Premium Members Report Posted March 24, 2017 Sorry for the delay. I'm on a TV Pilot right now and so I haven't been online as much. Also, I'm sorry if I miscommunicated; I don't work for Tiffen. I will forward your concerns to the US rep out here in LA and see if he can help get the ball rolling for you in overseas. I'm sorry for the trouble you're having and I do hope it gets resolved quickly. All the best. Quote
Premium Members Rey Reyes Posted March 24, 2017 Premium Members Report Posted March 24, 2017 (edited) Hi Marco, I apologize for my slow reply as I was instructing in NY this week and am just back today. I forwarded your info directly over to Robin Thwaites in the UK. Are you looking for service? Parts? To purchase a rig? I can get you to the right person/division quickly. Email me at rreyes@tiffen.com. In the future, you can call the UK office at 011448701001220, the NY office at 631-273-2500, or the Burbank location at 818-567-7910. Those are the phone lines direct to customer service where a human will answer and route your call. They can also get in touch with me directly if there is an emergency on set. If you need parts or service directly from the Steadicam factory, call Joe Wilbur at 818-567-7901 or Elizabeth Prats at 818-567-7918. My office line is 818-567-7979, but I travel frequently so email is the best option to get me quickly. Best, RR Edited March 24, 2017 by Rey Reyes 3 Quote
RobinThwaites Posted March 24, 2017 Report Posted March 24, 2017 Hi Marco It is true I am currently in Dubai but only since this week, I have seen any e-mails from you. I am sure that you have my e-mail address from previous communications however if not please feel free to e-mail me at robin.thwaites@tiffen.com. More than happy to sort out whatever issues you have. Best regards Robin Quote
Premium Members Marco Dardari Posted March 25, 2017 Author Premium Members Report Posted March 25, 2017 Sorry for the delay. I'm on a TV Pilot right now and so I haven't been online as much. Also, I'm sorry if I miscommunicated; I don't work for Tiffen. I will forward your concerns to the US rep out here in LA and see if he can help get the ball rolling for you in overseas. I'm sorry for the trouble you're having and I do hope it gets resolved quickly. All the best. Grant, I did not understand, thanks for help. Quote
Premium Members Marco Dardari Posted March 25, 2017 Author Premium Members Report Posted March 25, 2017 Hi Marco It is true I am currently in Dubai but only since this week, I have seen any e-mails from you. I am sure that you have my e-mail address from previous communications however if not please feel free to e-mail me at robin.thwaites@tiffen.com. More than happy to sort out whatever issues you have. Best regards Robin Hi Robin, I sent an email on March 16, as I'm sending from late February to Websales, Danny Hallett , and recently to other Tiffen staff but no one has answered yet. By telephone I trouble myself understood. Because nobody answers me? I wanted to mention that my order dates back to February 6 Best Regards Quote
RobinThwaites Posted March 25, 2017 Report Posted March 25, 2017 Hi Marco Many thanks for your reply, I have not seen your websales e-mail as it was handled by Danny Hallett who has now moved on from Tiffen, this is also why you have not seen a reply. As I mentioned, I would appreciate an email to robin.thwaites@tiffen.com and we can resolve whatever the problem is. Robin Quote
Premium Members Marco Dardari Posted March 25, 2017 Author Premium Members Report Posted March 25, 2017 Hi Marco Many thanks for your reply, I have not seen your websales e-mail as it was handled by Danny Hallett who has now moved on from Tiffen, this is also why you have not seen a reply. As I mentioned, I would appreciate an email to robin.thwaites@tiffen.com and we can resolve whatever the problem is. Robin Robin I sent you a new email Quote
Premium Members Marco Dardari Posted March 25, 2017 Author Premium Members Report Posted March 25, 2017 Hi Marco Many thanks for your reply, I have not seen your websales e-mail as it was handled by Danny Hallett who has now moved on from Tiffen, this is also why you have not seen a reply. As I mentioned, I would appreciate an email to robin.thwaites@tiffen.com and we can resolve whatever the problem is. Robin Robin I sent an email to this address rthwaites@tiffen.com on March 20 Quote
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