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Randy Gomez

Transvideo Customer Service

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Has anyone here had good luck with Transvideo? So far for me it’s been terrible. I purchased my M1 from Tiffen in May 2019 and it came with a new Stargate monitor. The monitor stopped functioning properly in September 2019. The top portion of the screen went dim so I dropped it off the first week of October. Well it’s still there, sitting on a shelf. I’ve called and Maryanne says they’re waiting on a part from France. I’ve been patient and Tiffen has been fantastic in giving me a loaner since it’s still under warranty  but 4 months seems a little long. I called Paris and talked to them directly and all they can do is communicate with Maryanne here in LA. I’ve called Transvideo everyday this week and they’re not even picking up. Thoughts? I love their monitors but cross your fingers nothing happens because this seems ridiculous to me. Oh and you still have to pay for labor even if it’s under warranty.

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