Steadicam master series arm

[André Marques Gomes 0]

Hello 

my company acquired a steadicam master series and it seems that has some issues.

one of them being with the arm. The lower section does some noises (like an old bed) and sometimes the lower section jumps when you go up with steadicam and when you return down it stays up and you have to push the lower section down with your hand.

here it his a little video so that you can see what a mean. Notice that the steadicam his all out of balance because it doesn’t have the battery

can someone help me in how to solve and fix this issue

thanks a lot 

best regards