My Exovest The lock moved out of the point.

[Sopon Nakvit]

The Exovest locker moves out of the point while in use. What should  i do.

[chris fawcett]

Hi Sopon,

First release the over-centre latch, then slide the rods out, and clean them and the inside of the lock with alcohol. Then tighten the nut on the inside of the latch by ⅛th of a turn. If that’s not enough, try another ⅛th  if it still slips, call, FaceTime, or WhatsApp me on +31623918492.

All the best,

Chris Fawcett 

 

[Sopon Nakvit]

On 2/3/2024 at 1:27 PM, chris fawcett said:

Hi Sopon,

First release the over-centre latch, then slide the rods out, and clean them and the inside of the lock with alcohol. Then tighten the nut on the inside of the latch by ⅛th of a turn. If that’s not enough, try another ⅛th  if it still slips, call, FaceTime, or WhatsApp me on +31623918492.

All the best,

Chris Fawcett 

 

Thank you very much , Chris 

[chris fawcett]

You’re welcome! Let me know if it works :)

[Sopon Nakvit]

It's works right now. It's normally working.

[chris fawcett]

Great!

[Marc Dunham]

I came on here to post about the exact same problem except mine has now Snapped around the clasp after getting this vest repaired for other defects just 2 months ago. I’ve tried everything and this problem happens constantly at the worst times (I.e. last year Live stream at Coachella it gave way while on stage)

on a job now and It’s embarrassing.

I’m sorry to just jump in here but I’ve lost all confidence in this vest and not sure what to do. I’ve been flying maybe 35-40lbs max and not abusing it and it still happened. 

[chris fawcett]

Hi Marc,

Obviously this should never happen. I forwarded your post to the engineers at Tiffen. I’d like an answer too.

All the best,

Chris 

[Marc Dunham]

Thank you Chris. If it weren’t for these problems I’d love the vest. I don’t mean to be coming off hostile or anything just obviously flustered at the job. Appreciate you. 

[chris fawcett]

Marc,

I appreciate your reply!

However, If this is interfering with your work, it’s a serious issue and deserving of your frustration. I hope we can sort this out quickly. I’ll let you know what I hear back. You are based in LA?

Chris 

[Marc Dunham]

Yes I’m LA based, Tiffen is about 25min from my house. Thank you for understanding.

Yes want it sorted quickly as I’ll be out in Coachella Valley again all of April doing the Live Stream and need to be able to rely on the gear out there.

[chris fawcett]

Understood. 

[Sopon Nakvit]

On 2/18/2024 at 1:41 PM, Marc Dunham said:

I came on here to post about the exact same problem except mine has now Snapped around the clasp after getting this vest repaired for other defects just 2 months ago. I’ve tried everything and this problem happens constantly at the worst times (I.e. last year Live stream at Coachella it gave way while on stage)

on a job now and It’s embarrassing.

I’m sorry to just jump in here but I’ve lost all confidence in this vest and not sure what to do. I’ve been flying maybe 35-40lbs max and not abusing it and it still happened. 

I’ve run into the same problem again for the second time. I’m currently ordering replacement parts. I’m still using it because I really like the vest’s functions.

[chris fawcett]

Hi guys, I don’t get why this is happening. I’ve forwarded the thread to the Tiffen engineers. Please let me know if you have any trouble getting replacements. 

Chris 

chris@steadivision.com

[Sopon Nakvit]

Got it. I’m currently ordering replacement parts from Tiffen. If this issue happens again in the future, I’ll let you know.